Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition we sent it to you (or if damaged – in the same condition that you received it), unused, with tags, and in its original packaging.

To start a return, you can contact us at explorethewildoutdoor@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

We do not cover the shipping or reshipment costs for items in case of a return.

The refund will be processed ONLY if the items are delivered back to the warehouse.

Lost in Transit

Please note that in certain regions, international deliveries carry a higher risk of loss or delay, often due to factors beyond our control — such as customs processing, local courier services, or regional postal infrastructure.

Countries with a higher risk of shipping issues include (but are not limited to):

South Korea, the Philippines, India, Argentina, Indonesia, Malaysia, Brazil, Mexico, South Africa, Egypt, Turkey, Chile, Peru, Ukraine, and other regions with known logistical challenges.

We want to be transparent with our customers and set clear expectations:

 • Unfortunately, we are unable to influence how customs or last-mile delivery providers handle packages in your country.

 • In the rare event that your parcel is lost in transit, our liability is limited to a maximum refund of $100 USD, even if the order value exceeds that amount.

 • By placing an order with us, you confirm that you understand and accept this policy.

Claims for packages lost in transit must be filed within 90 days of the original ship date. Claims submitted after this period will be ineligible for processing.

If you encounter delivery issues, please firstly contact the postal service handling your parcel for more information.

ExploretheWild Shop will not process lost-in-transit claims or offer refunds for orders marked as “Delivered” or orders that have a final scan.

The refund cannot be processed if there are delays in delivery due to an error in the information provided by the recipient, the inability to contact the recipient, the inability to deliver to the destination or any local failures in the work of the postal service.

Damaged in Transit

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

After receiving a damaged item, you must notify our team about the damages within 7 days to be eligible for a refund or replacement. 

Please note that refund requests must include a photo to be considered.

To be eligible for a refund/replacement, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

Incorrect shipping information / non-returnable items

Refunds due to incorrect shipping information provided by the recipient cannot be processed. The only exception is if the parcel was sent back to the ExploretheWild warehouse by the carrier and its condition is subject to resale. However, the refund will only cover the cost of the item, shipping charges will not be refunded.

Unfortunately, the wooden products cannot be returned and refunded as the wood is an absorbent material. Reselling them is not acceptable as we cannot guarantee the safety and durability of further use. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Note: The original Shipping Fee and Shipping Guarantee are non-refundable.